These Terms and Conditions govern your access to the Golvarialux website and your use of our golf lessons, golf simulation, swing analysis, club fitting, consultation, and related services in Australia.
By using our website, requesting a consultation, accepting a service quote, making payment, or participating in a booked session, you acknowledge and agree to these Terms and Conditions. If you do not agree with these terms, you should not proceed with a service booking.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or solution that cannot lawfully be excluded under applicable Australian law.
Golvarialux provides information about its available services through its website. Website descriptions are intended to help customers understand the general nature and scope of each service.
Our website does not provide direct service booking or online payment facilities. Instead, customers may request a consultation by selecting an available date and time through the website.
A consultation appointment is not a sure booking for golf lessons, golf simulation, swing analysis, club fitting, or any other paid service.
Customers must attend the agreed consultation at our applicable business location. During the consultation, our representative will discuss the customer's objectives, requirements, scheduling preferences, and other relevant information. We may then recommend an appropriate service arrangement and provide a corresponding quote.
Any quote provided following a consultation will reflect the proposed services discussed with the customer. A quote does not constitute an accepted booking until the required payment has been received.
Customers should review the proposed service, price, schedule, and other relevant details before making payment.
Unless otherwise expressly agreed by Golvarialux, the full quoted amount must be paid to confirm the service. We currently accept cash payments only. No service is considered booked merely because a consultation has occurred or a quote has been issued.
Once full payment has been received and the service date and time have been ensured, the booking becomes effective.
Prices are communicated to customers through the quotation process following consultation. Customers are responsible for paying the complete quoted amount in cash before their selected service is accepted.
Golvarialux does not currently collect service payments through its website. Customers should not attempt to submit payment information through website forms unless a particular form expressly requests such information for an accepted purpose.
Where applicable, prices and representations concerning our services will be administered consistently with the Competition and Consumer Act 2010 and the Australian Consumer Law contained in Schedule 2 of that Act.
We understand that customers may occasionally need to change their plans. An accepted service may be canceled by sending a cancellation request to swing@golvarialux.com.
To receive a complete refund of the amount paid, the cancellation request must reach us at least 48 hours before the scheduled starting time of the relevant session.
Where a cancellation request is received less than 48 hours before the scheduled session, a cancellation charge equal to 50% of the amount paid will apply. The remaining 50% will be eligible for refund.
These cancellation provisions operate subject to any non-excludable rights or solutions available to customers under the Australian Consumer Law. Nothing in this section limits a customer's statutory rights where services fail to comply with an applicable consumer pledge.
Where a refund is accepted under these terms, customers may receive the applicable amount through bank transfer or cash.
For a bank transfer, we will request the banking information reasonably required to complete the transaction. We will process the accepted refund within 24 hours after approval and receipt of the necessary accurate banking details. The time taken for funds to appear in an account may also depend on the relevant fiscal institution.
Customers choosing a cash refund must visit our applicable business location to collect the accepted amount. Reasonable identity or booking corroboration may be requested before cash is released.
Customers are responsible for attending sessions at the agreed location, date, and time.
If a customer fails to attend a session without an eligible prior cancellation, the booking will be classified as a no-show and treated as automatically canceled.
No refund will ordinarily be provided for a no-show because the scheduled time and associated resources have been allocated to that customer. This provision remains subject to rights that cannot legally be excluded under Australian law.
Customers must provide accurate and complete information when requesting consultations and arranging services. Customers are also responsible for arriving on time, following reasonable facility instructions, using equipment appropriately, and behaving respectfully toward staff and other participants.
Recommendations arising from lessons, simulations, fitting sessions, or swing analysis depend on individual circumstances and participation. Golvarialux does not ensure that a particular customer will achieve a specific score, performance level, swing result, competition outcome, or playing ability.
We aim to keep information concerning our services clear and current. However, website content may be updated as our services, facilities, processes, availability, or operating arrangements change.
General website descriptions do not replace the specific service arrangement established during consultation and accepted through the quotation and booking process.
To the extent permitted by law, Golvarialux may correct actual typographical, administrative, or methodological errors appearing on the website.
Our services are provided subject to applicable Australian consumer protection requirements, including the Competition and Consumer Act 2010 and the Australian Consumer Law.
Nothing in these Terms and Conditions excludes, restricts, or modifies consumer pledges, statutory solutions, or other protections where doing so would be unlawful.
If any provision of these terms conflicts with a mandatory consumer right, the mandatory legal requirement will apply to the extent of that inconsistency.
When customers use our website or request consultations, Golvarialux may collect information reasonably required to administer inquiries and appointments, including names, contact information, consultation details, and information voluntarily provided by customers.
Where the Privacy Act 1988 (Cth) applies to Golvarialux, personal information will be handled in accordance with that Act and the applicable Australian Privacy Principles (APPs). The APPs regulate matters including collection, use and disclosure, information security, access, and correction of personal information.
Banking information requested for an accepted bank-transfer refund will be collected and used for legitimate refund administration and related record-keeping purposes.
Customers should review our separate Privacy Policy for further information regarding our personal information handling practices.
Consultation and service availability may depend on scheduling, staffing, facilities, equipment availability, and other operational circumstances.
If Golvarialux needs to change or cancel an accepted session, we will make reasonable efforts to contact the affected customer and provide an appropriate solution. Depending on the circumstances and applicable legal requirements, this may include rescheduling or a refund.
To the maximum extent permitted by Australian law, Golvarialux will not be responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.
Nothing in these terms limits liability where such limitation is prohibited by law, including liability arising under applicable statutory consumer pledges.
These Terms and Conditions are governed by the laws applicable in the Australian state or territory in which Golvarialux operates and applicable Commonwealth legislation. Any dispute will be handled subject to the jurisdiction and legal requirements applicable to the parties and transaction.
Golvarialux may revise these Terms and Conditions when reasonably necessary to reflect changes to our services, operating practices, website functionality, or legal obligations.
The version displayed on our website will apply as permitted by law. Changes will not remove rights that customers have already acquired under mandatory Australian legislation.
Customers who have questions about these Terms and Conditions, wish to request an eligible cancellation or refund, or want to raise a concern regarding a service may contact us at:
Email:swing@golvarialux.com
We will review inquiries and complaints reasonably and in accordance with our contractual obligations and applicable Australian law.
By proceeding with a paid service booking, you confirm that you have had an opportunity to review these Terms and Conditions and understand the consultation, quotation, payment, cancellation, refund, and no-show arrangements described above.